Software Support Specialist

Job description

Our Client is a fast-growing software company looking for a new Software Support Specialist ! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience.

What You'll Be Doing:

- At least 3 years of experience supporting web applications
- Work directly with customers to help them configure web based software
- Resolve technical support tickets
- Escalate Issues to the software development team
- Escalate issues to the data center ops team
- Escalate issues to partner ops team
- Provide web training to customers and prospects

What You Bring to The Role:

- You are passionate about web technology
- You have a general facility with technology,
and are able to learn new technologies quickly
- You are extremely self-motivated; able to find opportunities for improvement and tackle them without external direction
- Demonstrate strong problem solving skills and sound judgment
- Must pass background check

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Work Remotely

- Yes

Job Type: Full-time

Schedule:

- Monday to Friday

Application Question(s):
- Candidate must be willing to complete a skills test in order to be considered.

Experience:

- Web Application Support: 3 years (Required)