Senior Customer Support Engineerargentinacustomer Support.

ELEKSis looking for Senior Customer Support Engineer (L1) in Argentina.

ABOUT PROJECT

Our customer is a well-known financial advisory company from the USA that has been providing services since 1974. The project is a platform that allows brokers to organize the full working process with their clients : synchronize with the exchange for data, create reports, etc.

REQUIREMENTS

- 3+ years of technical support experience
- Experience troubleshooting Windows 10 / 11 OS and browser issues
- Familiarity with Microsoft Office Suite (2016, 2019, Office 365) and basic connectivity issues; advanced Outlook functions and Exchange protocols
- Knowledge of Active Directory, Azure, and domain environments
- Experience supporting mobile devices (iOS,
Android)
- Ability to troubleshoot TCP / IP networking and network devices (printers, scanners)
- Excellent communication skills (phone etiquette, listening, and follow-up)
- Upper-Intermediate English level

RESPONSIBILITIES

- Register and resolve requests on the help-desk, task management system, chat and telephony system
- Gather all required information from different sources to start issue investigation
- Investigate, reproduce and document customer issue
- Provide steps / solution how to fix the issue
- Coordinate communication between IT teams and customer
- Performing live consulting sessions for a customer
- Maintain documentation / knowledge base, it's structure and templates
- Provide suggestions and implement best practices of L1 performance and efficiency improvement
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

What will you get with ELEKS

- Cooperation with a customer
- Challenging tasks
- Competence development
- Ability to influence project technologies
- Projects from scratch

- Team of professionals
- Dynamic environment with low level of bureaucracy

ABOUT

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.

These include product development, QA, R, design, technology consulting and dedicated teams.

Benefits

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