Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical.
With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
If you are interested in this position, please fill in the link and we will contact you :
https : / / forms.gle / SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email [email protected]
please choose one of the two application methods, link or email, we will give priority to link applications ) :
Email sending format :
1. Name
2. Apply for a position
3.CV
4.Viedo Must have
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
If you are interested in this position, please fill in the link and we will contact you :
https : / / forms.gle / SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email [email protected]
please choose one of the two application methods, link or email, we will give priority to link applications ) :
Email sending format :
1. Name
2. Apply for a position
3.CV
4.Viedo Must have
Ideal Profile
- You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.
- Technical background is a must
- engineering degree or technical background that can understand the product and its complexities
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- You pay strong attention to detail and deliver work that is of a high standard
If you are interested in this position, please fill in the link and we will contact you :
https : / / forms.gle / SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email [email protected]
please choose one of the two application methods, link or email, we will give priority to link applications ) :
Email sending format :
1. Name
2.
Apply for a position
3.CV
4.Viedo Must have
What's on Offer?
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact
