The Star Assistant is the central contact person for all incoming visitors and the first impression. After the initial reception, the Star Assistant has to coordinate and assign the visitors/customers to the respective consultant. Together with the rest of the retail team, the Star Assistant contributes to a superior customer experience and improves customer satisfaction.
Duties & Responsibilities: Welcoming and assignment of the visitor/customer.Prior information about incoming customers with an appointment.Reception of all entering visitors/customers.Assessment of the visitors'/customers' concerns (with and without appointment).Accurate assignment of the visitor to the consultant pool.Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.Supervision of the visitor/customer.Overall coordination of the visitors within the dealership.Active steering of the current workload of potential consultants by keeping a permanent overview.Creation of transparency in the optional planning and assurance of a smooth workflow.Reprioritization of the deployment of the consultants in bottleneck situations.Guidance of the visitor/customer to the respective consultant who is being presented by him.Handover of necessary information about the visitor/customer to the consultant.Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.Functioning as a link between the departments.Assurance of a positive first impression.Transmitting a positive first impression of the brand, company, and dealership.First contact person for the visitor/customer.Permanently monitoring the welcome area and the showroom and immediate reception of incoming visitors/customers.Checking the working area (welcome area, front office, vehicle display area, and consultation area) and taking care of a flawless general condition.Qualifications: Previous work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office.Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Fluency in English.Bachelor's degree; additional certification in Office Management is a plus.
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