About Dialpad AI that means business Dialpad pioneered the first AI-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of AI to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team Dialpad's Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.
This is an exciting opportunity to be part of a small task force to create and operate the company's main search platform. The candidate will be responsible for contributing to a full stack of features including the search platform, the microservice architecture, the data model, the API frontend, and the necessary data pipelines.
What you'll do In your first 30 days: Get to know the cross-functional team of engineers, product managers, designers, and QA engineers that you will be working closely with. Set up your dev environment. Complete the engineering onboarding program (including training videos and documentation). Work on starter projects to get comfortable with the development process and tools. Learn the common workflows, goals, and pain points of our users. In your first few months: Work on features either solo or in groups of 2-4 engineers based on feature size. Take end-to-end ownership of a feature, including: Working with the product manager to fully understand the users' workflows and the underlying user need or business problem a feature is aiming to solve. Working with the design team to finalize a user experience that is intuitive and accessible. Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design. Consider performance, debuggability, extensibility, user documentation, and test coverage when designing and implementing features. Break down features into smaller deliverables and track project status and progress. Ongoing: Take ownership of an area under the search platform. Contribute to long-term technical vision for the search platform. Optimize the performance, scalability, and cost of the search platform. Evaluate emerging technologies and shape the evolution of the tech stack. Identify team-wide challenges, risks, and technical debt areas. Advocate for new ideas and processes to improve the developer experience. Mentor and collaborate with fellow engineers to ensure good engineering practices. Build metrics, monitoring, and alerting infrastructure for the search platform. Your role Your previous experience should be in information retrieval or in distributed system engineering. You enrich the team through your engineering experience and are excited to learn. You proactively seek to grow your skills and share your knowledge with the team. You focus on the user's experience and understand the use case and broader context for a feature.
Skills you'll bring Information retrieval: In-depth understanding of how information retrieval systems work. Experience in maintaining a search engine at scale. Familiarity with NLP/NLU within the context of IR. Experience manipulating, optimizing, and comparing dense vectors. Familiarity with hybrid search, rank fusion, and reranking. Development skills: In-depth understanding of distributed systems and microservices. Fluent in GOlang and Python 3. Passionate about real-time performance optimization. Experience with Swagger, OpenAPI, or equivalent tools. Experience with gRPC or equivalent RPC protocol. System engineering skills: Familiarity with Docker and Kubernetes. Familiarity with cloud platforms (GCP preferred). Familiarity with Terraform, Ansible, or equivalent infrastructure as code stack. Familiarity with CI/CD frameworks. Benefits and perks Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture.
Compensation
Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are committed to building a values-driven culture that celebrates identity, inclusion, and belonging.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups and a robust internal learning & development program.
Don't meet every single requirement? We encourage you to apply anyways.
Dialpad is an equal-opportunity employer.
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