Mercedes-Benz Barrie, a division within Weins Auto Group, is currently seeking an experienced Automotive Service Manager (12 months contract).
When you join Mercedes-Benz Barrie, you become a member of an incredibly talented and diverse group of colleagues.
The Service Manager position is valued and is highly interconnected with the Sales and Parts department managers who share an overarching goal of maintaining and improving the efficient operation.
If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you!
Join us; we are transforming the auto industry.
See how Weins Auto Group is a great place to work, to learn and grow your career: We know everyone needs a long weekend from time to time.
We try our best to make that happen for our retail associates.We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement ProgramWe have a generous Vehicle Purchase Program along with a Parts & Service DiscountWe invest in your career with development and training opportunities.We know employees need support from time-to-time.
Our Employee Assistance Program is accessible to all associates.We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referralWe celebrate personal and professional milestones and team eventsWe want to promote healthy lifestyle, and offer a generous fitness discounts & moreResponsibilities: Responsible for the day to day operations and profitability of the service departmentOverseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectivenessForecast goals and objectives for sales, gross, and key expenses on a monthly and annual basisHire, coach, train, and reward employees to advance and achieve department objectivesWork alongside the service department and train associates on dealership's policies and proceduresMaintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfactionStrive to continuously improve the average CSI scoreDevelop, execute, and follow effective customer relations policiesEstablish good working relationships with the service department, manage technician productivity, work with Shop Forman to ensure customer vehicles are serviced properly and in a timely mannerMonitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and TechniciansCoordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service AdvisorsManages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claimsEnsure the department is in compliance with federal and provincial regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability, and market conditionsQualifications: A minimum of 3-5 years of experience in Service Management within automotive retail is requiredExperience with CDK is requiredPrior parts experience is an assetPossesses technical training from a technical college, high school co-op program, and/or manufacturers' training program.
A candidate who possesses a qualified "Class A" technician certification is considered a strong assetStrong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.
)Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.
)Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and serviceMust be able to open and close repair work ordersExcellent communication skills, interpersonal skills, and strong presentation skillsValid Ontario Driver's License with clean driver's abstractWe thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.
Accommodation will be provided in accordance with AODA.
Weins Auto Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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