Senior Technical Service Manager - Enterprise Cloud Services Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
ABOUT THE TEAM SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
ABOUT THE ROLE As Technical Service Manager, we are looking for an accomplished SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. You will analyze customer's business requirements, problems, and act as a trusted technical advisor for our clients and partners.
EXPECTATIONS AND TASKS Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues Understands the customer business, goals and challenges in order to suggest solutions & services Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS Identifies and positions ECS services that deliver value to the customer from ECS portfolio Supports customer's Intelligent Enterprise transformation by acting as technical consultant Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools. Experience and knowledge in SAP NetWeaver Administration, migration and upgrades Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine) Identify top issues, define service plan and drive implementation of identified action items across customer landscape Deep experience in technical planning, implementation, configuration and integration of SAP solutions Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have) Design optimal SAP configuration to maximize system performance and availability. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management. Solid know-how on SAP Technologies and Products (SAP certification highly beneficial), Analytical, solution-oriented and experience in working with cross-cultural teams or individuals Hyperscalers certification (AWS, Azure, GCP) is a plus Experience with shell scripting is desired. LANGUAGE SKILLS Spanish is a plus WORK EXPERIENCE Strong experience with SAP Technical Administration with SAP Basis and should have knowledge & experience on Administration and Operations of SAP solutions. Experience in customer facing role and should have excellent command on de-escalating the critical situations. Hands on experience with working knowledge of Unix/Linux flavors Hands on experience with working knowledge of SAP HANA and Sybase databases Hyperscaler (Azure, AWS and GCP) knowledge is a plus We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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