Job Description: Polish-Speaking Customer Advisor – Remote (Bulgaria) Position: Polish-Speaking Customer Advisor Location: Remote (Bulgaria) Industry: Web Services Language Requirements: Fluent Polish + B2 English Prior Experience: Preferred, but not required Relocation Package: Yes, available Salary & Benefits: Competitive salary, Health & Life Insurance, Career Growth Opportunities, and more.
Company Overview: We are a fast-growing, innovative company specializing in web services.
As a leader in providing advanced solutions to our customers, we are looking to expand our team and are hiring a Polish-speaking Customer Advisor to work remotely from Bulgaria.
This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and eager to thrive in a fast-paced, dynamic environment.
Job Overview: We are seeking a fluent Polish-speaking Customer Advisor to be the primary point of contact for our Polish-speaking customers.
This fully remote role allows you to work from anywhere within Bulgaria.
You will be responsible for delivering top-quality customer service, assisting with customer inquiries, and supporting our web services, ensuring a smooth and positive experience for all customers.
You will communicate with customers via phone, email, and live chat.
Key Responsibilities: Customer Support: Provide exceptional customer service to our Polish-speaking clients by responding promptly and professionally to inquiries via phone, email, and live chat.
Problem Resolution: Identify and resolve customer issues efficiently while ensuring a positive experience and customer satisfaction.
Product Knowledge: Stay up-to-date with the company's products and services, offering accurate information, troubleshooting support, and helpful guidance to customers.
Order Management: Assist customers with placing, updating, and tracking orders, as well as handling all other web service-related queries.
Technical Assistance: Offer clear and understandable technical guidance, helping customers use our services effectively.
Basic technical knowledge is beneficial but not required, as full training will be provided.
Collaboration: Work closely with other teams to escalate and resolve complex issues, collaborating to continuously improve the customer experience.
Feedback: Gather customer feedback and share insights with the team to help improve products, services, and processes within the company.
Requirements: Fluent in Polish: Native or near-native fluency in both written and spoken Polish is essential.
B2 English Proficiency: A good command of English (B2 level or higher) is required for internal communication and documentation.
Customer Service Experience: Prior experience in customer service is an advantage but not mandatory.
We are happy to train the right candidate.
Problem-Solving Skills: Strong analytical and problem-solving abilities, with a customer-first mindset.
Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and colleagues.
Tech-Savvy: A basic understanding of web services and digital tools is helpful but not required, as we provide full training.
Eligibility to Work in Bulgaria: Only local candidates will be considered.
You must have a valid residency card, EU citizenship, or a refugee card (valid for more than one year).
Work permits or blue cards are not accepted.
What We Offer: Competitive Salary: A salary that is highly competitive within the market, based on your experience and qualifications.
Health and Life Insurance: Comprehensive health and life insurance coverage for your well-being.
Relocation Package: If relocating to Bulgaria, we offer a relocation package to assist with your transition.
Career Growth Opportunities: We support the professional development of our team members and offer opportunities for career advancement and training.
Remote Work Flexibility: This is a fully remote position, allowing you to work from anywhere in Bulgaria.
Work-Life Balance: Enjoy flexible working hours to maintain a healthy work-life balance.
Vibrant Work Environment: Join a collaborative, international team in a positive and inclusive workplace culture.
Additional Benefits: Along with a competitive salary, we offer various perks, including performance bonuses, team-building activities, and more.
How to Apply: Are you ready to be part of a fast-growing and dynamic team?
Apply now!
Please submit your resume and cover letter outlining your qualifications and why you are excited about this opportunity.
We look forward to reviewing your application!
Important Note: Only candidates who meet the local eligibility requirements will be considered for this role.
Applications will only be accepted from candidates with a valid residency card (valid for more than one year), EU citizenship, or a refugee card .
Work permits or blue cards are not accepted.