The Project Manager serves as a primary client contact for assigned accounts and supports the Program Manager as needed.
The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements.
The role may require leading implementation of new initiatives and completing special projects as needed.
The Project Manager may oversee the activities of one or a few junior team members including work allocation.
About Regulated IndustriesRWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services.
The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).
Key Responsibilities Client ServiceManages client requirements, needs, and requests such as asset management, reporting and meetings.Serves as a primary point of contact to client.
Acts as a backup client contact when team members are absent.Leads presentations educating clients about particular projects, project types or about RWS Regulated Industries in general.Leads the client post-mortem process.Manages client relationships and provides regular status reports on projects.Maintains positive client perceptions.Addresses complex client queries and concerns.
Escalates client issues related to highly complex issues or items which may impact client account to immediate supervisor. Project ManagementIdentifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.Engages in quotation preparation including complex and strategic requests.Ensures ISO requirements are being met.Launches and coordinates standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.Produces reports and develops internal post-mortems to help improve processes and reduce risk.Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary.Reviews Profit & Loss report for projects.
Provides rationale and suggests corrective action for items not meeting budget.Leads the creation of custom workflows and project instructions.Collaborates with cross-functional teams on CAPAs. Skills & ExperienceSuccessful customer service/account management experience, generally a minimum of two years.Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.
).Demonstrated successful leadership or mentoring experience preferred.Verbal and written fluency in at least one foreign language a plus.PMP Certification a plus. RWS ValuesGet the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.
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