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The Billing Manager is responsible for ensuring all activities related to specialized billing are performed in accordance with Company policies and procedures, providing quality customer service. Manager will closely interact with other Divisional departments and Regional Company personnel related to specialized billings. This position will provide assistance to Regional Companies in order to help effectively maximize sales growth and profitability. This position will provide leadership and direction to a multi-faceted team in order to achieve the goals of the organization. This will require a seasoned professional with excellent managerial skills and experience in specialized and high volume billing.
ESSENTIAL DUTIES AND RESPONSIBILITIESEffectively manage the Third Party Billing and Special Handling teams to achieve timely and accurate customer billings.Establish goals, evaluations, positive feedback, discipline, and on-going coaching ensuring activities are performed within department and Company policy.Manage the resolution of issues related to customer billing, escalating problems as needed to BSC and Regional management teams.Monitor/measure performance, including monthly metrics and provide support/reporting to the Divisional, BSC, and Regional management teams.Oversee and ensure the completion of the billing process, including drop ship billings, progressive pay billings and special billings.Ensure proper cutoff of billings, including month end sales accruals.Ability to review a variety of reports, documents, and online data systems to research and resolve billing exceptions, errors and problems.Develop and maintain close working relationships with the Regional Company presidents, AVPs, finance teams, sales team, and other key personnel.Monitor/manage pricing performance impacts related to daily processing and strategic initiatives.Develop, implement and monitor procedures to ensure cost effective work flow in billing processing, investigate methods of improving the capabilities of the organization through changes in structure, technology or method.Er du et MATCH?QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Billing Manager will have established a proven track record of success in leading a high volume billing department and/or specialized billing process.
The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Strong mentoring and staff development skills are required.
Ability to manage multiple priorities and juggle between Divisional, local and Corporate management demands.
Personal Characteristics: The successful candidate will possess: Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly changing environment.Ability to understand the impact on new technologies on processed and costs.Experience integrating new technologies into day-to-day operations.EDUCATION and/or EXPERIENCEBachelor's degree in business administration or related field, accounting degree preferred.5+ years of experience in accounting or billing managerial/supervisory positions of increasing responsibility, including leadership positions, preferably with multi-industry knowledge.Experience with sales cutoff and creating sales accruals.Experience researching and resolving billing errors.Management experience including people development skills and leadership qualities.Intermediate computer proficiency in Microsoft Word, Excel, experience with SAP and/or ERP systems a plus.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Successful candidate must have a strong "client service" mindset.Ability to effectively present information to one-on-one and small group situations to both internal and external customers and other employees of the organization.COMPETENCIESAccountability: Ability to accept responsibility and account for his/her actions.Accuracy: Ability to perform work accurately and thoroughly.Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.Customer Oriented: Ability to take care of the customers' needs while following company procedures.Decision Making: Ability to make critical decisions while following company procedures.Detail Oriented: Ability to pay attention to the minute details of a project or task.Diversity Oriented: Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.Energetic: Ability to work at a sustained pace and produce quality work.Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.Organized: Possessing the trait of being organized or following a systematic method of performing a task.Reliability: The trait of being dependable and trustworthy.Responsible: Ability to be held accountable or answerable for one's conduct.Safety Awareness: Ability to identify and correct conditions that affect employee safety.Self Motivated: Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.Time Management: Ability to utilize the available time to organize and complete work within given deadlines.Vores forskelligheder er vores styrke Hos Air Liquide er vi forpligtet til at opbygge en mangfoldig og rummelig arbejdsplads, der favner mangfoldigheden blandt vores medarbejdere, vores kunder, patienter, interessenter i samfundet og kulturer over hele verden.
Vi byder velkommen og behandler ansøgninger fra alle kvalificerede ansøgere, uanset deres baggrund. Vi er stærkt overbevist om, at en mangfoldig organisation åbner muligheder for, at folk kan udtrykke deres talent, både individuelt og kollektivt, og det er med til at udvikle vores evne til at innovere, fordi vi derved realiserer vores grundlæggende principper, arbejder for vores succes og samtidig skaber et engagerende miljø i en verden i forandring.
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