Job Title: Operations Support Specialist
Overview:
As an Operations Support Specialist at Zappy, you will play a crucial role in ensuring the smooth and efficient operation of our client's business processes. This is a Remote (work from home) position.
Key Responsibilities:
Operational Assistance:
- Provide timely and effective support to internal teams and clients via phone, email, chat, and CRM platforms.
- Address operational inquiries, concerns, and issues with professionalism and a focus on efficiency.
Quality Control:
- Monitor and evaluate operational processes to ensure they meet or exceed company standards.
- Participate in quality assurance initiatives and training programs.
Technical Support:
- Troubleshoot and resolve operational issues related to client's services and systems.
- Collaborate with internal teams to escalate and resolve complex operational problems.
Documentation:
- Maintain accurate records of operational activities, issues, and resolutions.
- Contribute to the creation and updating of operational procedures and support documentation.
Process Optimization:
- Identify opportunities to improve operational processes and enhance efficiency.
- Work with team members and management to implement process improvements.
Client Communication:
- Communicate effectively with clients to understand their operational needs and expectations.
- Provide regular updates and feedback to clients regarding the status of their issues.
Adaptability:
- Adapt to changing business needs and priorities.
Qualifications:
- Professional fluency in English.
- Strong organizational and multitasking skills.
- Bachelor's degree (preferred but not required).
- Excellent communication and interpersonal skills.
- Minimum of 3 years of experience in operations support,
preferably in a BPO environment.
- Ability to handle confidential information with discretion.
Why Zappy?
At Zappy, we are dedicated to empowering businesses to reach their full potential. Our teams are integral to our clients' success, providing support across various domains including customer service, operations, and technical solutions. Zappy offers competitive compensation, fostering a culture that emphasizes diversity, inclusion, and continuous professional development. Join us to be part of a dynamic environment where your growth and contributions are valued.
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