What you will do Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success. Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered. Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track. Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success. Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals. Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences. Must haves Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors. Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience. Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role. Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks. Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans. Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects. Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software. Upper-intermediate English level. The benefits of joining us Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Job Types: Full-time, Contract
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