Direct message the job poster from Expereo
Transforming Talent Acquisition Globally | Passionate Advocate for Diversity, Equity & InclusionWe are the Intelligent Internet Platform.
We connect People, Places and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, giving Visibility, Control and Security through expereoOne. Expereo believes in the power of Internet connectivity.
As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
About the Role The Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo's services.
This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.
Responsibilities: Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate information.Provide timely response to all incidents and performance alerts.
Categorize issues for escalation to appropriate technical teams.Process & take action on the Supplier and/or Customer Maintenance communications.Work together with a team of Network Engineers towards a common preset goal.Customer Excellence (internal/external customer engagement and relationship management).Should be customer support oriented, should have very good knowledge of customer service processes.Create an environment which is a great place to work through your dedication.Display enthusiasm, sharing of knowledge, integrity, and desire to support others.Maintain excellent standards in all you do and inspire others to do the same while operating within legislative/regulatory and company policies and procedures.Display confidence, self-belief, and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.Continuously develop one's own skills by attending all required training courses and maintaining up-to-date knowledge of products, services, systems, and work processes.Experience and Soft Skills: Fluent in English and Spanish.Experience in customer support and providing an excellent customer experience.IT/Telecommunications industry knowledge is ideal.CCNA/MCNA course or ongoing studies (preferred).Availability to work on holidays and weekends.Beyond the Job We're proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.
EEO (Equal Employment Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors.
We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
Seniority LevelAssociateEmployment TypeFull-timeJob FunctionCustomer ServiceIndustries: Software Development and Telecommunications
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