Requirements You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions You have a high level of customer and service orientation You feel comfortable using ticket systems such as Zendesk, Intercom or similar You have good knowledge of common operating systems, software applications and network technologies You have a high affinity for networks and technology You are willing to learn and have good comprehension skills You are characterized by a high level of reliability and communication skills You organize your day and upcoming tasks independently You speak fluent German and have a class B driving license Tasks Responsibilities You are the first point of contact for our practices and respond to submitted tickets (LVL 1, by phone and via software ticket) as quickly as possible You are responsible for the technical support of our practices You help us to update and further develop our internal documentation, self-help articles and guidelines You are also active on site in an emergency or you lead our remote hands on site You support our practices on site if necessary and carry out field work if required Core Benefits 1) Impact on healthcare: The opportunity to directly contribute to improving healthcare through technology.
2) A high degree of autonomy: Employees are given responsibility to drive innovation and bring ideas to life.
3) Growth opportunities: Room for professional development and more responsibility within the company.
4) Free lunch at the Essen headquarters 5) Competitive, market-based salary despite the startup atmosphere 6) Apple company laptop and equipment provided 7) 30 days paid vacation 8) Personal healthcare and a free gym membership 9) Job ticket for easy commuting 10) Regular team events Hiring Process Step 1: First phone interview with Mikail (founder) to get background and technical knowledge.
Step 2: Meet with the on-site team and assess cultural fit.
Step 3: 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills.
Final Decision: Final decision is based on team feedback and technical performance.
Timeframe: The process is designed to take 2 weeks to 1 month from start to finish.