Intern_ Returns And Claims Coordinator(Senai)

Job Description - Intern_ Returns and Claims Coordinator (Senai) (MER0003IB6) Group: Mercedes-Benz Group AG
Description Task Description: Support the team lead in the operations of Customer and Vendor Returns and Claim Processes.Process the Returns and Claims related matters in an efficient and responsive manner.Process and validate claim returns from customers and redirect investigations to the various departments based on the evidence provided for justifications of claim approvals/rejections.Manage and control claims and returns inclusive of PSL, CORE.Ensure the processing and issuance of financial documents are accurate and valid according to the investigation findings from the evidence and task workflows.Support the SOC manager on the overall areas of Returns for the whole E2E supply chain.Close coordination with central governance and relevant stakeholders to achieve and maintain high service levels to ensure customer satisfaction.Have knowledge and experience to operate returns in compliance with customs laws & regulations.Support the implementation of Free zone movement reporting to authorities including documentation of returns and claims.Document and develop work instructions and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.Qualifications Requirements: Minimum degree holder.Supply Chain Management or Logistics would be an added advantage.Proficiency in English language and computer literate.Good interpersonal skills and ability to work as a team.
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