DescriptionWho we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What you will be doing- Responsible for communicating the different Tours & Travel products and services during the check in process- Ensure all guests are aware of the different spaces in Selina (common kitchen, F, cinema room, library, cafe / club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)- Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals,Wellness, Surf and Education)- Responsible for recording Tours & travel sales in systems, Rezdy and Winks.- Responsible with supporting guests in case of any question / concern needed regarding an T product- Manage receptionists tasks on the night shift- Process all guest check-ins and early check outs- Review receptionists' reports- Obtain clean and organized reception- Accounting reports as required- Ensure to complete the logbook- Check all the Complete Registration Cards to make sure to have all the Id s and personal information of our arrival guests- Perform adjustments and corrections and rectify all PMS problems that occur during night shift- Verify that all registered guests have the payment applied correctly in the PMS- Prepare of End of day procedure- Make sure that all the arrivals for the following day are already assigned- Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day- Check all accounts of guests who check out the next day- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift- Ensure standards of customer service- Ensure the good conditions of reception equipment- Must be able to perform the full night audit if needed- Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen- In case on Events or Parties, is mandatory of coordinate all the security team- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safetyWhat you need for the role- 1-2) years of experience in reception- Team management- Bilingual- Knowledge of PMS system- Tourism / Hotel management backgroundWhat can you expect- No dress code- Pet-friendly (as long as your pet is friendly)- Multiple online training opportunities- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)- Have your birthday off- Amazing referral program.- Extra country-specific benefits; we can tell you more during the application processLocation : Bariloche, ArgentinaEnviar hojas de vida a los siguientes correos :
