Responsibilities :- Lead end-to-end execution of ecommerce logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery.- Closely manage 3PLs and fulfillment partners with focus on operational excellence, cost management, proactively monitoring performance and day to day execution .- Develop data sets, queries, reports and other analytical tools needed to make real time business decisions and gather insights for performance management .- Serve as functional expert with an in-depth knowledge of all ecommerce fulfillment operations .- Identify and drive key areas of optimization or improvements to systems and processes which will provide measurable cost savings,or which are needed to support growth .- Develop and manage department KPIs, performance metrics, COGS, and operational budget, analyzing drivers of both favorable and negative variances, and proactively proposing and implementing improvement measures .- Ensure successful execution of initiatives including defining goals, scope, and timelines, developing business case / ROI models, and measuring predicted results .- Monitor and advocate formalization and documentation of processes and SOP's; identify process gaps / improvements and tools to improve efficiency .- Partner closely with cross-functional teams, including Customer Service, Finance, Product, Marketing, and Engineering, on ongoing and new initiatives .- Clearly and proactively communicate operational status, updates, and expectations to all internal teams and fulfillment partners as needed .Candidate Profile and Position Requirements :- 5+ years of previous operations / logistics / supply chain experience, including managing third party providers, preferably in ecommerce.- Bachelor's degree in Business or Computer Science,MBA / MA / MS a plus.- Data lover with strong quantitative and analytical background and experience with SQL and other programming tools.- Highly motivated self-starter with experience working in start-ups where flexibility, adaptability and nimbleness are required for success.- Extremely detail-oriented and organized, with strong time management skills and ability to multi-task.- Quick learner with strong problem-solving skills and a natural talent for process improvement you see the gaps and you love working out how to fix them.- Strong communicator (written and verbal) and active listener who comes with an open-mind and can effectively incorporate cross-functional partners in key decisions.- Effective relationship-building skills, ability to cultivate strong partnerships across external and internal partners.- Passionate about customer satisfaction and willing to do whatever it takes to achieve it.- Expert in using Excel and building data models, as well as, Word and PowerPoint.What we can offer?- A fun and fulfilling place to work- Competitive pay.- Health, dental, vision & life insurance- 401k retirement savings plan- Yearly handbag allowance- Product discountsBenefits :- 401(k)- 401(k)- Dental Insurance- Disability Insurance- Employee Discount- Health Insurance- Life Insurance- Paid Time Off- Vision Insurance
