The eBilling Timekeeper Maintenance Manager will manage the eBilling Timekeeper Maintenance Team in multiple Service Center locations.
Responsibilities: Manage weekly, priority, and annual eBilling timekeeper maintenance to ensure they are completed accurately and within the agreed-upon schedule.Manage team performance to ensure compliance with the department's SLAs and KPIs.Direct supervision of eBilling supervisors including managing work assignments, balancing workloads, providing staff training and development, and performance feedback.Manage escalated timekeeper authorizations and approvals when fee offers are delayed and/or rejected.Coordinate, assess, and provide feedback on the work output and performance of the assigned staff.Proactively seek and identify enhancements to and maintain current documentation of existing work files for all team members.Develop a cross-border training platform for all staff members to assist with coverage.Work independently with limited supervision to complete assigned tasks while mindful of the needs of relevant Firm stakeholders and prioritizing work as appropriate.Participate, coordinate, and collaborate with internal and external teams on special projects from management.Address all inquiries and special projects from management and internal and external clients diligently and promptly.Report to the Senior Manager on the status of assigned objectives and responsibilities accurately, timely, and comprehensively.Other duties as assigned by management.Skills and Experience: Bachelor's degree in business administration, commerce, finance, or related courses is preferred.Strong understanding and experience in eBilling is required.Experience in a law firm or professional service setting is required.Supervisory experience in a regional setting is required.Experience managing multiple teams in various time zones and locations is a plus.Strong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g., SAP) and eBilling software programs (e.g., Passport, Legal Tracker, TyMetrix 360, Collaborati, CounselLink, etc.).Proven ability to lead, motivate, and mentor departmental personnel.Solid organizational, communication, and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization.Proactive, innovative, and results-oriented work orientation.Ability to prioritize and handle multiple tasks to meet deadlines.Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands.
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