David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an English-speaking Director of Talent Acquisition - EMEA.
In this role, you'll oversee the hiring needs of contact centres across specific regions.
This role encompasses strategically aligning with business goals, proactively identifying talent management initiatives to bolster bottom-line results, enhance employee-related margins, and drive process enhancements.
Position: Director of Talent Acquisition Location: Remote/work from home from anywhere in the following countries Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Lead a management team of Talent Acquisitions leaders in supporting hiring needs of the EMEA contact centres Understand all critical business initiatives and goals for each business unit Serve as a trustworthy advisor in relationships with key leaders across different levels within the company Deliver talent acquisition solutions that positively impact the success of the business Manage and support specialists to ensure an exceptional candidate experience Monitor and provide progress reporting on each goal and project Be the ultimate point of contact for escalated complex Talent Acquisition issues Participate in task forces focused on company-wide human resources and people initiatives Collaborate with corporate support teams, such as learning and development, and operations in order to drive business success REQUIREMENTS: Proven experience leading a large Talent Acquisition team focused on high-volume multilingual recruiting, preferably in a BPO setting.
Experience managing recruiting efforts in key EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda Proficiency of various Talent Acquisition and human capital disciplines, such as marketing, talent assessment, compensation, and employee relations Familiarity with HR systems, compensation strategies, and statistical methods Ability to positively influence leaders and team members with differing perspectives Skilled at building trusted relationships at Director level management and above Metrics-oriented approach to track performance and drive improvements Understanding of specific recruiting needs within the contact centre industry Ability to manage multiple complex projects simultaneously Certification in process improvement (white belt or above), along with a Bachelor's/ Masters degree in related field, will be considered as an advantage WHAT YOU CAN EXPECT: Excellent remuneration package based on experience, skills and performance A dynamic and creative team with a positive and friendly atmosphere Commitment to supporting career growth and career development An inclusive culture that fosters community involvement Employee wellness and healthcare benefits