Developer Salesforce Sales Cloud, Service Cloud, Cpq

Description

please submite CV in English*

Your Job

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In your role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands and so does the rest of the world.

In fact,
millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform so there's your open door of opportunity.

It's all here for you at Kimberly-Clark; you just need to log on!

Led by Purpose. Driven by You.

About You

You're driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.

You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you'll experience Flex That Works : flexible (hybrid)
work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In an era where the digital customer experience defines business success, Kimberly-Clark is at the forefront, leveraging Salesforce, the world's leading CRM platform, to transform customer interactions and data management.

Our commitment to integrating Salesforce with advanced technologies like Cloud services, AI / ML, and Data Analytics is central to our strategy.

This approach enables us to derive deep, actionable insights from customer data, driving personalized customer engagements and innovative solutions.

As part of this strategic initiative, our Digital Technology Solutions (DTS) department is expanding the Salesforce Innovation & CRM Strategy team.


This expansion is more than just about technological innovation; it's about enriching our CRM ecosystem with advanced pricing and analytics tools to tailor solutions that meet diverse business needs while driving strategic and efficient profit growth.

This position demands a leader who is adept at navigating complex challenges and is deeply committed to building robust top notch technological solution.

Your role will be critical in fostering a culture of innovation and technology, guiding your teams to deliver solutions that enhance pricing transparency, efficiency, and competitiveness.

As a Technical Leader in CRM / Salesforce, your primary responsibility will be to lead our technology teams, driving significant advancements in our CRM systems.

This role demands a proactive leader dedicated to empowering our team through technology,
aligning our technical strategies with business objectives to foster an innovative and efficient environment.

The ideal candidate is an experienced technical leader who excels in a hands-on and collaborative leadership style, focusing on strategic alignment and direct involvement.

You will spearhead the enhancement of our Salesforce implementations and CRM solutions, significantly improving our engagement capabilities and service delivery to clients.

Your role will be crucial in advancing our technology, particularly in enhancing our B2B interactions through intuitive and responsive CRM platforms.

These efforts will ensure our systems are perfectly aligned with the needs of our internal teams and deliver a seamless, effective interaction model that maintains our competitive edge in digital offerings.

Main responsibilities :

Technical Leadership in CRM Development :
Spearhead CRM development initiatives by technically guiding the development team.

Focus on architecture and code quality while working closely with Product Managers to define, prioritize, and refine the product backlog in line with the strategic technical vision and roadmap.

CRM Product Backlog Management : Take a hands-on approach to manage the CRM product backlog. Ensure clear technical specifications and acceptance criteria for backlog items, balancing new features, operational improvements, and bug fixes to maximize product functionality and performance.

Release Planning and Management : Develop detailed technical release plans for CRM enhancements, considering financial costs and Total Cost of Ownership (TCO).

Coordinate with technical leads and delivery teams to set achievable technical goals, manage interdependencies,
and align release schedules.

Technical Collaboration and Refinement : Engage continuously with the development team and technical experts to refine Product Backlog Items, focusing on technical details necessary for precise estimation and effective sprint planning.

Sprint Management and Technical Support : Set clear technical priorities and goals for sprints, providing technical support and guidance to the development team to overcome challenges and ensure high-quality code and feature integration.

Quality Assurance and Technical Review : Maintain high standards of quality for CRM deliverables by technically reviewing sprint backlog items.

Provide detailed technical feedback to the development team and actively participate in agile events to align technical deliverables with overarching product goals.


Cross-functional Technical Coordination : Lead cross-functional collaboration for the execution of CRM initiatives, ensuring technical alignment across departments for sprint reviews, user acceptance testing, and feature rollouts.

Technical Team Development : Champion technical skill development within the CRM team. Promote a culture of continuous technical learning and improvement, encouraging technical mastery, innovation, and collaborative problem-solving to build a robust, high-performing team

Key Qualifications and Experiences :

Technical Expertise :

Educational Background : Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Advanced Salesforce Ecosystem Proficiency : Possessing over a 15+ of hands-on experience in the Salesforce platform, with extensive expertise in customizing, configuring,
and developing complex solutions.

Profound understanding of all major Salesforce Cloud solutions including Sales Cloud, Service Cloud, and Marketing Cloud, as well as mastery in Salesforce Lightning and advanced Apex programming.

Senior Salesforce Architecture Design : Deep expertise in architecting comprehensive Salesforce solutions using advanced architectural patterns.

Highly skilled in the development and implementation of Lightning Web Components, complex Apex triggers, sophisticated Visualforce pages, and robust API integrations.

Expert familiarity with Salesforce's event-driven architecture to significantly enhance business processes and elevate user experience.

Expert-Level Salesforce Security Practices : Thorough command over Salesforce's security model, with a focus on implementing rigorous sharing rules, security settings, and adherence to the highest industry security standards.

Exceptional ability to design and enforce security frameworks that protect digital assets within the Salesforce environment.

Scalability & High Availability Architecting : Demonstrated ability to design and deploy Salesforce solutions that ensure scalability and high availability.

Proven track record in creating systems that maintain business continuity and deliver optimal performance, even under substantial load conditions.

Mastering Salesforce Cloud Services : Extensive experience in exploiting Salesforce's cloud-based architecture to develop solutions that are not only scalable but also highly available, optimizing Salesforce's multi-tenant architecture for maximum resource efficiency.

Agile Development Leadership in Salesforce : Comprehensive experience with Agile methodologies specifically tailored to Salesforce development projects.

Skilled in overseeing product backlogs, managing complex user stories, and effectively directing sprints and release cycles within the Salesforce ecosystem.

Strategic Problem Solving & Analytical Acumen : Exceptional capability in addressing and resolving complex challenges within the Salesforce platform through strategic insight and analytical rigor.

Utilizes a data-driven approach to steer Salesforce implementations towards significant business impacts.

Leadership and Management :

Advanced Team Leadership : Over 7 years of experience in leading large, remote, global IT teams, with a concentrated focus on overseeing the development lifecycle within a product team framework.

Proven ability to drive team performance and innovation in a high-demand environment.

Expert in Cross-functional Collaboration : Extensive background in orchestrating the collaboration of software development teams and business owners.

Demonstrated capability to influence subject matter experts and facilitate effective team dynamics across functional boundaries.

Global Team Management : Robust experience in managing diverse, multicultural teams within a matrix organization. Skilled in leveraging cultural diversity to enhance team effectiveness, influencing stakeholders, and collaborating with business and IT peers globally for optimal outcomes.

Specialized Skills :

Prototyping and Innovation : Exceptional skills in engaging in rapid prototype development, employing iterative design and testing techniques to refine functionalities quickly.

Vendor and Partner Strategic Management : Direct and extensive experience in overseeing partnerships with outsourcing and consulting firms, ensuring alignment with project goals and long-term strategic benefits.

Advanced Cloud Architecture Design : Deep technical understanding of cloud solutions and architectures, with the ability to create scalable, flexible, and resilient digital infrastructures.

Expertise in deploying cloud environments that support rapid innovation and agile development practices.

Soft Skills and Others :

Agile Methodology Expertise : Demonstrated mastery in Agile frameworks, effectively collaborating with Product and Agile teams.

Involved in all aspects of the Agile process from managing epics and user stories to overseeing sprints and backlog management.

Excellent at fostering a productive and agile environment through close collaboration with product owners, engineers, and scrum masters.

Leadership in Communication and Strategic Reporting : Highly skilled in leading communication efforts, adept at crafting and delivering detailed reports to senior leadership.

Proficient in articulating key performance metrics, project progress, and strategic insights, ensuring organizational transparency and strategic alignment.

Expertise in Backlog Prioritization : Advanced proficiency in managing and prioritizing the product backlog, skillfully assessing items based on value, complexity, and impact.

Capable of balancing diverse factors such as stakeholder needs, team dynamics, market trends, and strategic goals to optimize product delivery and maximize business impact.

Total Benefits

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.

Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the career's website. You'll want to review this and come prepared with relevant questions when you pass GO and begin interviews.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.

We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.

Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Additional information about the compensation and benefits for this role are available upon request. You may contact -now.

com for assistance. You must include the six digit Job # with your request.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Additional information about the compensation and benefits for this role are available upon request. You may contact -now.

com for assistance. You must include the six digit Job # with your request.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Argentina-Buenos Aires

Additional Locations

Sao Paulo Office

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time