Deskside Support Technicain Windows 11

We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service.
Working in a post migration environment where numerous calls will be taken daily to resolve migration related issues.
This is a fast passed and demanding enterprise environment.
Key Accountabilities: · Deliver technical support services in a courteous and responsive manner · Support a migration of Windows 10 to Windows 11.
· Troubleshoot and resolve common application issues.
· Consistently demonstrate interpersonal and customer service skills in .
English and Spanish .
· Update Service now and leverage Knowledgebases.
· Understanding of Remote Support vital for this effort.
Requirements: Requirements/ Qualifications: · 1 - 2 years of work-related experience · Experience working with laptops and both Windows 10 operating systems.
· CompTIA A+ and Windows 11 certification highly preferred · Associate's degree or technical training or equivalent combination of education and experience.
· Demonstrated ability to multitask.
· Excellent customer service and communication skills.
· Experience working with Lenovo laptops, windows 11 operating systems and various Applications including O365.
· Experience with Service now a highly valuable asset.