Customer Support Representative With Dutch

Detalles de la oferta

In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office.
If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match!
Position : Customer Support Representative Location : Barcelona, Spain Employment Type : Full-time Work Model : On-site What You'll Do: Customer Assistance : Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction.
Record Track : Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs.
Product Knowledge : Stay informed about services and products, particularly those tailored to specific customer needs.
Escalate Collaborate : Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects.
Maintain Service Standards : Adhere to all project processes and SLAs, providing coverage for teammates as needed.
Team Engagement : Join regular team meetings, manage administrative responsibilities, and support the team's overall performance.
Continuous Improvement : Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction.
What You Bring: Language Proficiency : Native or fluent Dutch, with English proficiency at a B2 level or higher.
Customer Service Experience : At least one year in a customer service role, preferably with a technical support background.
Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products.
Problem-Solving Skills : Strong listening skills and an ability to understand and resolve customer needs efficiently.
Ownership Accountability : Capability to take full ownership of calls, resolving or escalating them as needed.
Why Join Us: Competitive Package : Excellent remuneration based on experience, skills, and performance.
Work-Life Balance : Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM.
Paid Time Off : 23 working days of annual leave to recharge and explore.
Supportive Environment : Join a creative, friendly team with a positive atmosphere.
Career Development : Access guidance, tools, and resources to help you grow professionally.
Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona!
#CustomerSupport #DutchSpeaking #Barcelona


Salario Nominal: A convenir

Fuente: Talent_Ppc

Requisitos

Camarera

Atencion de salon, toma de pedidos en tiempo y forma y lleve de los mismos a la cocina, Amabilidad cordialidad y buena predisposicion en la atencion de los c...


Desde Boedo Antiguo - Capital Federal

Publicado 17 days ago

Servicio Al Cliente

ESTAMOS EN LA BUSQUEDA DE PERSONAL PARA QUE FORMEN PARTE DE NUESTRO EQUIPO DE TRABAJO. SUELDO 500.000 VACANTES: OPERADOR TELEFONICO O ASISTENCIA PERSONALIDA...


Desde Rombo Arg Srl - Capital Federal

Publicado 17 days ago

Incorporación En Un Call Center

Somos una empresa dedicada a la venta de vehículos 0km de la marca Volkswagen. Estamos buscando vendedores con o sin experiencia que quieran unirse a nuestro...


Desde Volkswagen - Capital Federal

Publicado 17 days ago

Cajero (Restaurante) / Turno Noche / Zona Caba

Sushi Club una importante cadena de restaurantes de primer nível, con presencia multinacional se encuentra en la incorporación de un Cajero/a para nuestro lo...


Desde Sushi Club - Capital Federal

Publicado 17 days ago

Built at: 2024-11-07T11:55:05.648Z