MRF F622 Is This YOU? Then We Want to Meet You! You have over 2 years of experience in customer service and are passionate about delivering great support.You're proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.You have excellent attention to detail and the decision-making skills needed to solve problems efficiently.You're adaptable and can handle diverse customer needs with a positive and professional attitude.You're a quick learner who's always up for a challenge and thrives in a fast-paced environment.Who We Are
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Tech Checklist – Gotta Have It! Requirements Experience with Client Management, Client Retention, Upselling/Cross-sellingBackground in Customer Service and/or Sales2 years experience in Customer Success Management role Your Mission Will Be To Responsibilities Maintain a 'high-level view' of the entire support processShare feedback from the client with the internal team and vice versaConduct regular meetings/catch-ups with customersSend out Quarterly NPS Survey and identify customer sentiment/temperature on a weekly basisSend out Quarterly Report to customersSend out Monthly Business review internallyBe a point of contact for clientsCommunicate training/headcount needs to the Training/Recruitment TeamAd hoc tasks related to the role Nice to have Exposure to different omni-channel platforms like Zendesk, Gorgias, etc. Working conditions Conducive to Zoom calls (great internet speed, quiet environment, backup internet) Skills CUSTOMER SUCCESSCLIENT RETENTIONCLIENT MANAGEMENT
Ready to join a team that values your problem-solving skills and customer-centric mindset? We can't wait to meet you!
Note: Only shortlisted candidates will be contacted.
Employment type:Full-time
Department:Customer Success
Location:Philippines/Metro Manila/San Juan
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