Customer Success Manager (CSM) - SAP Academy for Customer Success - Argentina (Hybrid)
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
Who you'll become
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success,
a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience, you will then transition into the exciting role of Customer Success Manager (f/m/d).
Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:
Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions. The S-CSM oversees key customer milestones throughout the customer lifecycle and is expected to serve as the strategic point of contact for the customer.
Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end customer journey, focusing on adoption and consumption.
Your responsibilities will include:
1. Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team.
2. Immerse yourself in experiential learning with a focus on digital transformation,
global intelligence, human skills, and strategy.
3. E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes.
4. S-CSM: Enhance skills around your solution portfolio and driving value realization.
5. Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional.
The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role.
What you'll bring
1. 2-5 years' work experience with a proven record of supporting customers and business transformation.
2. Experience advising or driving complex global transformations.
3.
Strong communication skills including fluency in English and Spanish.
4. Proficient interpersonal skills including effective listening skills and empathy.
5. Demonstrated ability to collaborate across diverse stakeholders and business functions.
6. Strong Business Acumen including demonstrated knowledge of business processes or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.
Join us for the opportunity of a lifetime, to develop a global peer network, engage with customers, and leverage world-class cloud-based products and services.
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work. In general,
our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status,
or disability.
Requisition ID: 403268 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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