Customer Service Representative (English)

Detalles de la oferta

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in English.

ResponsibilitiesHandle high amounts of live chat and phone callsIdentify and evaluate customers' needs to deliver satisfactionProvide accurate, valid and comprehensive informationManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersRequirements1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skills and good listening skillsAbility to multi-task, prioritize, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusMulti-lingual capability is a big plusFluent in EnglishWilling to work weekends and irregular hours which will include night shifts Why Binance • Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

Ejecutiva De Atención Comercial Senior

Para Importante Empresa dedicada a la decoración/ambientación de eventos sociales y corporativos, buscamos Ejecutiva de Atención Comercial Senior (no es vent...


Gabriela Ianiselli & Asociados - Capital Federal

Publicado a month ago

Si440 Empleado/A Para Atención Mostrador De

Cona se encuentra en la búsqueda de un despachante de mostrador para importante Pastelería ubicada en Villa Martelli **Responsabilidades del puesto**: Atenc...


Cona Consultores Srl - Capital Federal

Publicado a month ago

Atencion Al Cliente / Asesoria Comercial / Full

¡TRABAJA CON NOSOTROS! Buscamos incorporar personal con o sin experiência para el puesto de ATENCION AL CLIENTE. Seleccionaremos perfiles que cuenten con b...


Megaplan Argentina Srl - Capital Federal

Publicado a month ago

Analista De Contact Center Hr

**_Analista de Contact Center HR_** - Ubicación: Vicente López, Buenos Aires, Argentina_ - Área: Human Resources Business Services_ - Tipo de contrato: Full ...


Nestle Operational Services Worldwide Sa - Capital Federal

Publicado a month ago

Built at: 2024-12-22T14:26:06.873Z