Customer Care Specialist With German

Detalles de la oferta

In collaboration, we are partnering with a highly-rated BPO to recruit experienced German-Speaking Customer Care Specialists for a fully remote position based in Bosnia & Herzegovina. These specialists will support the customers of an established e-commerce brand, ensuring a smooth and professional customer experience.

Position: Customer Care Specialist with German

Location: Remote/work from home in Bosnia & Herzegovina
Employment Type: Full-time

Duties and Responsibilities

- Customer Assistance: Provide timely, technical-based customer support through voice, chat, and email.
- Customer Experience: Deliver an outstanding experience with each customer interaction.
- Documentation:
Accurately record each customer interaction in a dedicated CRM system.
- Team Collaboration: Engage with internal team initiatives, provide feedback, and support colleagues to promote cohesive solutions.

Requirements

- Language Skills: Proficient in German (C1 level or higher) and English (B2 level or higher).
- Residency: Must reside in Bosnia & Herzegovina and have legal work eligibility.
- Experience: Background in customer support or technical support, particularly within help desk or IT functions.
- Background Check: Willingness to complete a background check.
- Team and Independent Work: Able to work autonomously and as part of a remote team.
- Problem Solving: Strong analytical, problem-solving, and critical-thinking skills.
- Adaptability: Flexible with process updates and information changes.
- Technical Proficiency: Competent with PC-based internet and software applications (e.g., Microsoft Office).

Offer

- Competitive Salary: Based on experience, skills, and performance.
- Indefinite Contract: Long-term, secure employment.
- Working Hours: Monday to Friday, 09 AM - 05 PM.
- Positive Work Environment:
Join a friendly, creative team with excellent employee satisfaction.
- Career Development: Receive guidance and tools to reach your full potential in a supportive atmosphere.

This role is ideal for customer care professionals fluent in German and English, ready to work in a dynamic, remote team supporting a major e-commerce brand. Join a company with an outstanding reputation for employee satisfaction and career growth.


Salario Nominal: A convenir

Fuente: Kitempleo

Requisitos

Cashier

Hola, este es el primer paso en su recorrido en adidas. Llevamos más de 70 años creando la mejor equipación deportiva e inspirando a millones de personas a c...


Adidas - Capital Federal

Publicado a month ago

Concur Customer Support Agent

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the w...


Sap - Capital Federal

Publicado a month ago

Ref. 19548: Customer Experience Cx/Ux / Híbrido Caba Centro

En ADN – Recursos Humanos estamos en la búsqueda de Customer Experience CX/UX / Híbrido CABA Centro para Importante Empresa. Requerimientos: -Excluyente ...


Detect Rh S.R.L. - Capital Federal

Publicado a month ago

Linkedin Seller / Appointment Setter / Internacional / Remoto / J

Descripción de empleo: Para continuar con su Plan de Expansión, MAGRANE GROUP©, S.L. selecciona para puesto de nueva creación Linkedin Seller / Appointmen...


Magranegroup - Capital Federal

Publicado a month ago

Built at: 2024-11-24T10:57:54.924Z