In collaboration, we are partnering with a highly-rated BPO to recruit experienced German-Speaking Customer Care Specialists for a fully remote position based in Bosnia & Herzegovina. These specialists will support the customers of an established e-commerce brand, ensuring a smooth and professional customer experience.
Position: Customer Care Specialist with German
Location: Remote/work from home in Bosnia & Herzegovina
Employment Type: Full-time
Duties and Responsibilities
- Customer Assistance: Provide timely, technical-based customer support through voice, chat, and email.
- Customer Experience: Deliver an outstanding experience with each customer interaction.
- Documentation:
Accurately record each customer interaction in a dedicated CRM system.
- Team Collaboration: Engage with internal team initiatives, provide feedback, and support colleagues to promote cohesive solutions.
Requirements
- Language Skills: Proficient in German (C1 level or higher) and English (B2 level or higher).
- Residency: Must reside in Bosnia & Herzegovina and have legal work eligibility.
- Experience: Background in customer support or technical support, particularly within help desk or IT functions.
- Background Check: Willingness to complete a background check.
- Team and Independent Work: Able to work autonomously and as part of a remote team.
- Problem Solving: Strong analytical, problem-solving, and critical-thinking skills.
- Adaptability: Flexible with process updates and information changes.
- Technical Proficiency: Competent with PC-based internet and software applications (e.g., Microsoft Office).
Offer
- Competitive Salary: Based on experience, skills, and performance.
- Indefinite Contract: Long-term, secure employment.
- Working Hours: Monday to Friday, 09 AM - 05 PM.
- Positive Work Environment:
Join a friendly, creative team with excellent employee satisfaction.
- Career Development: Receive guidance and tools to reach your full potential in a supportive atmosphere.
This role is ideal for customer care professionals fluent in German and English, ready to work in a dynamic, remote team supporting a major e-commerce brand. Join a company with an outstanding reputation for employee satisfaction and career growth.