In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!
We are working with a top-rated BPO to recruit German-speaking Customer Care Specialists to support an e-commerce company.
This fully remote role is open to qualified candidates based in Serbia , offering a stable environment in a company known for its employee satisfaction.
Position : Customer Care Specialist (German) Location : Remote / Work-from-Home in Serbia Employment Type : Full-time, Monday to Friday, 09 AM - 05 PM Duties and Responsibilities Customer Support : Provide timely technical and product assistance to customers via voice, chat, and email.
Customer Satisfaction : Deliver exceptional customer experiences, ensuring all interactions are professional and helpful.
Documentation : Accurately record each customer interaction in a CRM system.
Team Collaboration : Actively participate in team initiatives, contribute feedback, and support collaborative solutions.
Requirements Language Skills : Proficient in German (C1 level or higher) and English (B2 or higher), both written and verbal.
Location : Residing in Serbia with legal eligibility to work.
Experience : Previous experience in customer support, technical support, or help desk roles.
Background Check : Able to pass a background verification process.
Skills : Strong problem-solving, critical thinking, and communication skills; capable of working independently within a remote team.
Tech Proficiency : Solid knowledge of PC-based applications (e.g., Microsoft Office) and familiarity with various systems.
What We Offer Competitive Pay : Attractive remuneration based on experience and performance.
Stability : Indefinite contract and a regular Monday-Friday schedule.
Work-from-Home Allowance : Monthly allowance of 60 EUR to support your remote workspace.
Positive Environment : Join a supportive, highly rated team culture.
Professional Growth : Access to resources and training for career development.
If you're an experienced German-speaking Customer Care Specialist eager to work in a positive remote environment, apply today!