Product Support and Documentation :- Assist in creating and maintaining product documentation, including specifications, user guides, and FAQ materials.- Help update product backlogs and track progress on development tasks.- Support in ongoing stakeholder Q and communications into centralized mailboxes.Market Research and Customer Insights :- Support business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products.- Contribute to the preparation of reports and presentations based on research findings.Cross-Functional Collaboration :- Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing,and sales teams.- Facilitate / participate in team meetings and provide input on product strategy and plannin as well as documenting actions and communicating project feedback across various stakeholder teams.Product Testing and Quality Assurance :- Support product testing and quality assurance activities, such as user acceptance testing and bug tracking.- Assist in identifying and reporting product issues or areas for improvement.Customer Support and Feedback :- Help gather customer feedback through surveys, interviews, and other methods.- Collaborate with the development and product management teams to address product-related inquiries or issues.Learning and Development :- Participate in training sessions and product management workshops to develop skills and knowledge.- Stay updated on industry trends and best practices related to product management and customer experience.Qualifications and Skills :- Strong communication and interpersonal skills.- Basic understanding of product development processes and methodologies.- Ability to work collaboratively with cross-functional teams.- Detail-oriented with good organizational skills.- Proficiency in common office software (, Microsoft Office, Google Workspace)- Proactive, self-starter approach to professional delivery.Preferred Qualifications :- Bachelor's degree in a relevant field (, Business, Marketing, Information Technology).- Some experience with data analysis or customer research.- Familiarity with product management tools (, Azure Dev Ops).- Understanding of basic project management concepts.
