Work from Home: Legal Intake Specialist
We are seeking a highly organized and customer-focused Legal Intake Specialist to join our US immigration law firm client. The Legal Intake Specialist will be responsible for initial client contact, gathering case information, and ensuring our clients receive the best service possible. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.
Qualifications:
Excellent English communication and interpersonal skills (both oral and written), with the ability to build relationships with clients and colleagues
Strong customer service, persuasion, and critical thinking skills
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to work with databases and CRMs
Commitment to maintaining confidentiality and discretion when handling sensitive client information
Own a laptop or desktop (minimum 8GB RAM, Core i5 or above) with an internet connection of at least 10Mbps
Willingness to work on a Pacific Standard Time schedule (9:00 am to 5:00 pm PST)
Experience working in a US-based law firm preferred
Experience with US immigration law preferred
Duties and Responsibilities:
Conduct outbound and inbound calls (including cold calling)
Qualify and sign up potential clients
Send retainer agreements
Follow up on old leads and appointments
Request initial documents for cases
Forward qualified clients to attorneys
Assist with drafting and reviewing legal documents
Other ad-hoc tasks that the firm may require
Job Type: Full-time
Pay: $890,000.00 - $900,000.00 per month
Experience:
- law firm: 1 year (Preferred)
- US immigration law firm: 1 year (Preferred)