We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
Description and RequirementsPOSITION DESCRIPTION Lenovo's Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America Authorized Warranty Service Providers (AWSP).
The Claim Specialist is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.
Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.
The position's responsibilities include:
Educating servicers on terms and conditions of the program,Analyzing Work Orders and Claims,Guiding them through the usage of our portal,Investigating warranty orders statuses and shipments,Providing support via email and phone.POSITION REQUIREMENTS Bachelors Degree (in process/finalized) or equivalent.2+ years of experience in similar companies/position is preferred.Experience in Customer Support / Customer Service.Advanced English level, written and oral (Mandatory).Intermediate to advanced Microsoft Excel and PowerPoint skills.Positive attitude and ability to collaborate in an energetic environment building strong relationships.Strong organizational, planning and problem-solving skills.Self-driven, proactive working and goal oriented.Ability to stay organized and work independently to research for solutions.If you require an accommodation to complete this application, please contact ******.
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