Responsibilities:
Responsible for all food and service related issues in their assigned station of responsibility and passenger satisfaction.
Know and adhere to company regulations, SOPs and ISM, especially where relevant to the Ships Operation.
To constantly operate in the interests of the Owner and Supplier.
Essential Functions:
The Waiter/Waitress reports directly to the Maitre D, as directed by the Hotel Manager.
Learn the standards for the restaurant company standard procedures.
Learn the regulations and procedures of the United States Public Health/United Kingdom Public Health and adhere to these standards at all times.
Have a thorough knowledge of the ship's daily activities.
Responsible for helping to achieve the voyage and yearly goals in the passenger comment cards.
Learn names of the passengers in his/her section (tables).
Responsible for cleanliness and the upkeep of his/her own Mise en place.
The Waiter/Waitress will be aware of any special requests and dietary requirements that his/her passengers may require.
The Waiter/Waitress will serve his/her passengers to the highest standards set by the company.
Perform various duties to include embarkation duties, afternoon teas, and Captain's cocktail parties, buffet breakfast/lunch service duties, in addition to the normal restaurant duties.
Must be flexible with working hours and cleaning duties and any other duties.
Additional duties to include collecting hotel stores, wheelchair duties, and baggage duties.
Attends various training sessions with the aim to further improve his/her level of performance.
Attends daily menu briefings in regards to our daily menus.
Learn and implement standards of the ship by meeting the relative standards of the restaurant he/she will be assigned to.
Strives to minimize breakage and wastage and follows proper procedures when disposing of garbage.
Helps to set up special events and functions as instructed by the ship's management.
Communicates any problems, challenges, complaints or service difficulties in a timely manner to the immediate supervisor.
Assists with Lido duties on a regular basis.
Follows company guidelines regarding uniforms and personal hygiene.
Additional Responsibilities:
Being able to identify special meal requests of specific passengers.
Responsible for the proper storage/use and maintenance of glassware, silverware, and china.
Assists in additional duties as requested by the ship's management.
Working Place:
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