JOB ANNOUNCEMENT
Visitor Experience Associate
South Coast Botanic Garden's mission is to connect ALL to the wonders of nature and create experiences that inspire stewardship and sustainability. The 87-acre destination is an oasis of formal gardens and natural walking trails founded atop the most unlikely of beginnings – a sanitary landfill. Today, the South Coast Botanic Garden stands as a testament to the regenerative power of nature and the possibilities for land reclamation. The stunning Dorothy and John Bohannon Rose Garden is a signature experience, along with the show-stopping Living Wall, a long-term exhibit of eight remarkable large-scale works of fine art sculpture, and seasonal butterfly pavilion. Programs invite guests to interact with nature through music, craft, science and wellness activities. There is even more excitement to come, with the creation of a 3.5-acre Marilyn and John Long Children and Family Garden scheduled for completion in the coming year. There has never been a better time to join this dynamic team!
POSITION TITLE: Visitor Experience Associate: Part-time and temporary opportunities available
REPORTING RELATIONSHIP: Reports to Manager, Visitor Services
JOB SUMMARY: The Visitor Experience Associate serves as the first point of contact for all Garden visitors, and therefore plays a critical role in the success of SCBG. The Visitor Experience Associate has responsibility for providing positive engagement whenever possible – whether processing financial transactions in our ticket window, answering telephone and email inquiries, or providing inspirational moments for our Garden guests. The Visitor Experience Associate will present the tools, enthusiasm and information necessary for a positive, safe and memorable guest experience. The Visitor Experience Associate will interact with a broad range of people daily, including Garden visitors, special event guests, professional vendors, SCBG donors, venue rental clients and more. In addition to making all guests feel welcome and valued; this position is accountable for processing admissions, selling and fulfilling memberships, booking event tickets, class registrations and accepting donations. The Visitor Experience Associate is expected to maintain a high level of courtesy and professionalism with both visitors and fellow team members. The ideal candidate is a team player who is service-oriented, has a strong attention to detail, has exceptional interpersonal skills and takes pride in providing a memorable and safe visit for every guest.
RESPONSIBILITIES: Create a welcoming and warm experience for all SCBG visitorsInspire guests to have an excellent visitUpsell membership to visitorsEncourage membership renewals and upgrades to current members to meet daily sales goalsOpen and close the Visitor Services Center, close and secure office at end of dayMake announcements on the Garden intercomProvide effective customer service in-person, over the phone and via emailGenerate interest in SCBG's offerings by effectively explaining them to visitorsSuggest events, programs and membership offerings to visitors, based on their interestsDemonstrate a well-rounded understanding of SCBG's missionPartner with facilities staff and events staff to deliver an exceptional visitor experienceAssist with class registrationsAssist customers with ticket exchanges and/or returnsUse creative problem solving when responding to guest concerns. Resolve customer services issues and/or elevate them to Management when appropriateFor membership program, ensure visitor data is entered into database in a consistent and timely fashionReconcile cash, checks and charges with ticket sales dailyMeet personal/team sales targets for membership and donationsHandle confidential media/information with discretionPerform clerical tasksTreat all SCBG employees and visitors with respect and contribute to a positive work environmentBe a positive advocate for the SCBG's community and employee cultureOther duties as assignedREQUIREMENTS: Must be available weekends, some weekdays and some holidays and able to work a flexible scheduleAbility to work outdoors, in all weather conditions, as neededExtended periods of time standing outdoors, with or without accommodationAbility to engage with guests in a positive and pleasant manner at all timesAn approachable, friendly, enthusiastic personalityExcellent verbal, written and interpersonal communications skillsMust be self-motivated, focused and have a strong work ethicExperience working in an environment with different cultures and backgroundsMust be able to handle simple calculations and money transactionsGood working knowledge of computers and familiarity with general office technologyBasic knowledge of Word and Excel necessaryMaintains a professional standard of dress and appearance appropriate for customer-facing serviceThis position occasionally requires lifting of up to 15 poundsQUALIFICATIONS: High school diploma with some college preferredOne year of retail experience or working in a public garden, museum or relevant attractionBilingual in Spanish and English preferred, but not requiredPosition is non-exempt. Part-time and temporary opportunities are available. The pay rate is $18.27 per hour. Must be available both Saturdays and Sundays in order to apply. Please submit your cover letter and resume to ****** to apply. Incomplete submissions will not be considered. South Coast Botanic Garden Foundation is dedicated to a practice of diversity, inclusion, access and equity for all employees and visitors.
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