[Ved] Senior It Support

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company's projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!
Job DescriptionWe are looking for an IT Support to join one of our USA Clients, a start-up developing an innovative platform for online speech therapy from the comfort of the patient's home. You will be responsible for working with internal staff and external users to manage their questions around a combination of proprietary software.
QualificationsPosition Requirements: 5+ years of experience in an IT support role.Internal user support (therapist and non-clinical employees) for Mac OS X devices (computers and iPads) and PC devices.Experience managing MDM (Rippling, JAMF, or equivalent).Experience management of internal licenses (Zoom, Slack, and other software) for users and the ability to troubleshoot issues as they arise with licensed accounts.Experience with and competency in Google Suite with development practices such as Mac OSX & Apple product suite, MDM experience, and Intercom, among others.Apple and other industry support certifications (NTH).What You Will Do:Work with the engineering team to troubleshoot and prevent user issues and questions associated with software usage and new features, maintaining accurate records of MacOS and PC hardware assets.Assist the Customer Insight team in troubleshooting external client issues.Implement and document best practices.Additional InformationOur offer – professional development, personal growth Educational resourcesFlexible schedule and work from anywhere
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