At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for a Trilingual Communication Analyst to work for a technology project.
What you'll do You'll be in charge of providing support to LATAM and EMEA markets executing E2E campaigns.
Key Responsibilities: Demonstrate empathy and acknowledge the importance and urgency of the client's/Sales rep request.Active reading by paying close attention to the customer's concerns and needs and identifying potential implicit questions.Respond to inquiries promptly and efficiently, aiming to resolve issues as quickly as possible.Demonstrate strong problem-solving abilities. Identify the root cause of the issue and offer practical solutions.Ensure the issue is fully resolved by following up with the customer. Ask if they need anything else or if they have any further questions.Anticipate the customer's needs and offer assistance before they even ask.Have a deep understanding of the company's products and services to provide accurate and helpful information.Project management and implementation of digital campaigns.Necessary skills and experience required: Degree or certificate (Communication/Marketing ideal)Computer technology knowledgeGoogle Sheets proficiency (ideal)Advanced English (B2, C1 or C2)Proficient Portuguese (B2, C1 or C2)Advanced verbal and written communicationOwnership and autonomyAttention to detailOrganization and time managementAbility to work under time constraints with tight deadlinesTeam player (collaborative attitude)Problem-solving (research skills)Willingness to learn and growAdaptability to changesWhy Cognizant? A career in one of the largest and fastest-growing IT services providers worldwide.Ongoing support and funding with training and development plans.Opportunity to work for leading global companies.Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.Location: Buenos Aires, Argentina.
Shift: 12 a 21hs, Full Time. (Hybrid – 2 days of work from home)
Are you ready? Join our team!!
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