Telesales Advisor

Detalles de la oferta

In Collaboration, We Are Hiring: German-Speaking Customer Care Specialists! Join us in creating exceptional customer experiences as we partner with a renowned BPO that prides itself on outstanding employee satisfaction. We are on the lookout for passionate German-speaking Customer Care Specialists who are ready to make an impact while supporting customers of a leading financial services company. This remote role offers you the flexibility to work from the comfort of your home in Hungary, all while being part of a dynamic team!
Position: Customer Care Specialist with German
Location: Remote (within Hungary)
Employment Type: Full-time
What You'll DoDeliver Exceptional Service: Be the voice of our client by responding to customer inquiries with promptness and professionalism, ensuring every interaction leaves a positive impression.Provide Accurate Information: Dive deep into your resources to deliver precise and timely answers via phone, email, and live chat channels.Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly to enhance service delivery.Escalate When Needed: Identify complex issues and escalate them to the right internal teams to ensure swift resolution.Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.Collaborate and Contribute: Engage with your colleagues and supervisors to create a collaborative environment where knowledge is shared and problems are solved together.Who You AreLanguage Proficiency: You are fluent in German (C1 level) and have excellent verbal and written communication skills in English.Tech-Savvy: You possess strong user knowledge of common PC applications and can easily navigate various software platforms.Interpersonal Skills: You bring flexibility, friendliness, resilience, and reliability to your interactions.Effective Communicator: Your conversation skills shine, showcasing your linguistic fluency and clear pronunciation in German.Team-Oriented: You thrive in team settings, contributing positively to the group dynamic and fostering collaboration.Industry Knowledge: While not mandatory, a basic understanding of credit card processes and financial services is a plus.What We Offer YouAttractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.Comprehensive Health Benefits: Access private health and life insurance for your well-being.Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts, with stellar employee reviews to back it up.Growth Opportunities: We provide you with the guidance and resources to reach your full potential in your career.If you're ready to embark on a rewarding journey with us as a German-speaking Customer Care Specialist, we invite you to apply! Let's create amazing customer experiences together.

#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

Cadete Cobrador Con Moto Propia - Zona Oeste / Sur

Mi Crédito - Importante Grupo Empresarial del rubro Finanzas. Nos encontramos en la búsqueda de Agentes de Cobranzas presenciales (CON MOTO PROPIA) Jornada ...


Integro Be Together - Capital Federal

Publicado 23 days ago

Vendedores De Maxikioco

Nos encontramos en la búsqueda de candidatos con orientación en atencion al público para Maxikioscos NYK'S, ubicados en: 1) Jose León Suárez 2) Villa Balle...


Nyks - Capital Federal

Publicado 23 days ago

Vendedor De Autos

NUEVA INCORPORACION estamos en la búsqueda de personal con o sin experiencia en atención al cliente tanto presencial como operador telefónico. sueldo básic...


Goatmotors - Capital Federal

Publicado 23 days ago

Vendedores Con Experiencia En Concesionarios.

Importante concesionario PEUGEOT requiere vendedores con experiencia para nuevo equipo de ventas. INCORPORACIÓN INMEDIATA. Estamos en la búsqueda de perfil...


Nexo Automotriz S.R.L. - Capital Federal

Publicado 23 days ago

Built at: 2024-11-12T23:05:30.837Z