Technical Support Representative With French

In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal!
Position: Technical Support Representative Location: Remote (Portugal) Work Model: Remote, with an initial 2-week training in Porto Employment Type: Full-Time Remuneration: Base salary + performance bonuses What You'll Do: Provide top-notch technical support in French (for clients) and English (for developers) via chat and voice.
Troubleshoot product-related issues using MySQL, escalating complex matters as needed.
Maintain a high standard of customer satisfaction by ensuring timely, professional responses.
Act as a critical link between customers and developers, ensuring clear communication of technical details.
What We're Looking For: Native/fluent in French and proficient in English (B2 or higher).
Solid knowledge of MySQL.
Familiarity with Postman is a plus!
Ready to work on shift rotation, Monday to Friday, 7 AM to 7 PM.
Tech-savvy, customer-focused, and able to adapt quickly.
What's On Offer: Competitive salary with performance bonuses.
Remote work flexibility, plus a monthly allowance for home office expenses.
Support during training in Porto, including accommodation.
Join a dynamic, multicultural team that's as passionate and friendly as it is talented!
Become a vital part of a rapidly growing FinTech support team!
#TechSupport #FrenchJobs #RemoteWork