Job Purpose The Technical Support Engineer is responsible for administering technical support for Assurant software applications. This position will solve complex problems and identify trends to prevent future issues.
Primary Job Responsibilities Provide technical support to customers via phone, email, or chat to resolve issues related to software products. Troubleshoot and diagnose technical problems while taking ownership to see the problem through to resolution. Understanding of root cause analysis and how to use this information to prevent future issues. Collaborate with cross-functional teams, including developers and QA engineers, to resolve complex technical issues and implement solutions. Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides, to assist customers and internal teams. Participate in product testing and quality assurance activities to ensure the reliability and stability of our software products. Stay up to date with industry trends and best practices in JavaScript development, workflows, and NoSQL databases, and share knowledge with team members. Required Experience, Skills, and Knowledge Bachelor's degree or equivalent experience. 4+ years' experience in technical support or customer service roles, preferably in a software or technology company. Strong proficiency in programming, with 3+ years' experience in developing code for specific applications and/or clients. Familiarity with workflow diagramming tools and methodologies. 3+ years' experience working with databases. 3+ years' experience integrating applications and systems using industry standard methods, like REST APIs. 2+ years experience with task tracking such as Jira, Asana, or similar. Excellent problem-solving skills and ability to troubleshoot technical issues independently. Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Ability to multitask and prioritize tasks. At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all. For further information about Assurant, please visit our website: https://www.assurant.com/
#J-18808-Ljbffr
