¡We are looking for you!
Language: English Advanced Location: Calle #9, boulevard Presidente Perón 4000, Benavidez
Job Requirements Medium-Advanced technical knowledge (Office 365 "at User Support Level") Experience in troubleshooting Windows 10 and 11 environments Basic knowledge of Mobile Phones and Tablets Work and develop with work methodologies Experience in customer service Experience working through tickets Good development and application of soft skills Responsibilities Guide customers to download applications and use computer peripherals. Provide technical assistance to clients regarding any operating system issues. Communicate with clients to dig into the real problem. Conduct screenshare sessions if required. Personalize new applications regarding client issues. Ensure all desktop computer systems are working properly. Refer unresolved issues to higher officials such as Technical Support Manager and provide useful suggestions. Maintain and update the record of issues and take measures to prevent those issues in the future. Make reports of customer queries. Troubleshoot any problems regarding software and hardware computer support. Troubleshoot hardware, software, and network issues. Regular maintenance of organizational assets (computers, laptops, peripherals). Responsible for maintaining records of issues and solutions, user training, basic network support, emergency support, security compliance, etc. Qualifications Bachelor's degree in computer science, Information Technology, or relevant field. Proven experience as a Desktop Support Engineer, Technical Support Specialist, or a related role. Exceptional knowledge of working with Windows, Linux, and Mac OS systems. Proficient knowledge of computer systems and their peripherals such as printers, scanners, etc. Experience with various network connections addressing. Excellent communication and interpersonal skills. Ensure customer satisfaction by providing the best solutions to their queries. Proficient knowledge of antivirus software. Good problem-solving and multitasking skills. Exceptional customer service skills. Job Type: Full-time
Work: On-site
Experience: +4 years
Preferred Experience: Technical Support: 5 years Language: English (Required)
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