Technical Support Analyst

Innovid is seeking a Technical Services Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.

The Impact You'll Make:

Provide 1st and 2nd Tier escalation support on all Innovid solutions/products
Liaise between Client Services/Sales teams and R&D on product defects and escalations
Troubleshoot data discrepancies
Script custom data reports
Investigate undocumented issues and document the troubleshooting procedure with your findings

What You'll Bring to Us:

1+ years experience in a technical client-facing role
1+ years experience in SQL
Familiarity with HTML5 (HTML/CSS/JavaScript)
Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc)
Advanced English skills both written and spoken
Experience with ZenDesk or other ticketing system- an advantage
Experience with PostgreSQL- an advantage
1+ years experience with enterprise SaaS- an advantage
Experience with REST APIs- an advantage
Experience with 1 or more programming languages- an advantage

What We'll Offer You:

Unlimited Vacations
Monthly Inflation updates
Lunch Credit
OSDE 410 as medical assurance 
English lessons
Gym coverage
Internet coverage
Stock Units (RSUs)
1 extra paid month for primary & secondary birthing caregivers
Learning & Development - Tools and Training 
Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages
High visibility roles with a tremendous amount of growth potential 
Global team and cross-company collaboration unlike anywhere else!

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