Innovid is seeking a Technical Services Support Analyst to join our rapidly growing global organization.
This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues.
The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.The Impact You'll Make:Provide 1st and 2nd Tier escalation support on all Innovid solutions/productsLiaise between Client Services/Sales teams and R&D on product defects and escalationsTroubleshoot data discrepanciesScript custom data reportsInvestigate undocumented issues and document the troubleshooting procedure with your findingsWhat You'll Bring to Us:1+ years experience in a technical client-facing role1+ years experience in SQLFamiliarity with HTML5 (HTML/CSS/JavaScript)Experience with web development and network traffic troubleshooting tools (e.g.
Charles, Fiddler, Chrome Developer Tools, etc)Advanced English skills both written and spokenExperience with ZenDesk or other ticketing system - an advantageExperience with PostgreSQL - an advantage1+ years experience with enterprise SaaS - an advantageExperience with REST APIs - an advantageExperience with 1 or more programming languages - an advantageWhat We'll Offer You:Unlimited VacationsMonthly Inflation updatesLunch CreditOSDE 410 as medical assuranceEnglish lessonsGym coverageInternet coverageStock Units (RSUs)1 extra paid month for primary & secondary birthing caregiversLearning & Development - Tools and TrainingHybrid & flexible working model - nice offices in Palermo with endless snacks & beveragesHigh visibility roles with a tremendous amount of growth potentialGlobal team and cross-company collaboration unlike anywhere else!
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