Technical Support Analyst

Innovid is seeking a Technical Services Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner. The Impact You'll Make: Provide 1st and 2nd Tier escalation support on all Innovid solutions/products Liaise between Client Services/Sales teams and R&D on product defects and escalations Troubleshoot data discrepancies Script custom data reports Investigate undocumented issues and document the troubleshooting procedure with your findings What You'll Bring to Us: 1+ years experience in a technical client-facing role 1+ years experience in SQL Familiarity with HTML5 (HTML/CSS/JavaScript) Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools) Advanced English skills both written and spoken Experience with ZenDesk or other ticketing system - an advantage Experience with PostgreSQL - an advantage 1+ years experience with enterprise SaaS - an advantage Experience with REST APIs - an advantage Experience with 1 or more programming languages - an advantage What We'll Offer You: Unlimited Vacations Monthly Inflation updates Lunch Credit OSDE 410 as medical assurance English lessons Gym coverage Internet coverage Stock Units (RSUs) 1 extra paid month for primary & secondary birthing caregivers Learning & Development - Tools and Training Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages High visibility roles with a tremendous amount of growth potential Global team and cross-company collaboration unlike anywhere else!
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