Appear is a leading provider of media processing and delivery technology, and provides the backbone that production companies, telcos and broadcasters depend on to create immersive live experiences possible for their viewers.
With world-class products and expertise, Appear prioritizes modularity, efficiency, and high quality.
This enables customers to stay ahead of the competition in a rapidly evolving market where expectations and requirements are constantly changing.
We are looking for a highly skilled and service minded Technical Sales & Support Manager to be based in Singapore, serving the APAC region to strengthen our presence.
Our expansion in the APAC region calls for an individual with superior technical understanding in the industry, combined with excellent communication skills.
You will work closely with customers and lead- and support our sales teams to ensure that the proposed technical solutions align with their needs and expectations.
Candidate profile The ideal candidate is a technology-savvy professional with a profound understanding of the Video Contribution & Distribution business.
You should possess a positive, service-minded attitude and a strong eagerness to work with a highly skilled and experienced team.
In this role, you will engage with customers to interpret their needs, architect technical solutions that align with their objectives, provide technical support, and travel across the APAC region to meet with clients.
Main responsibilities Design technical solutions in accordance with customer's technical, commercial and operational needs Provide technical pre-sales support to the Appear sales team, our customers and business partners Provide technical responses to bids and RFPs/RFIs Peer-group liaison with global solution architects in Europe and The Americas Attend in remote and on-site customer meetings and PoCs (Proof of Concepts) and customer demonstrations Provide troubleshooting, problem replication and resolutions of Appear's product solutions in APAC region Provide on-site and/or remote commissioning Key Qualifications Relevant higher education, to a minimum BSc 5+ years of proven work experience as pre-sales / technical sales / support engineer Strong problem-solving skills with the ability to understand technical and complex video delivery challenges In-depth understanding of the following topics: Digital video contribution (Uncompressed Video, Production workflows, 2110, NMOS, JPEG-XS, AVC, HEVC, PTP, NDI among other related technologies) Digital video distribution (SRT, RF Modulation, DVB,Mux, Scrambling , IP-over-TS, OTT) Network IP technologies, networks and protocols |(RTP, UDP) Other IT skills (knowledge of: Linux OS, Databases, Script Languages) Excellent verbal and written communications skills in English.
Any other Asian language will be advantageous Self-starter and task-oriented individual Working at Appear We're an organization that fosters a positive, inclusive and dynamic environment.
At Appear, you'll benefit from the entrepreneurial spirit of a medium-sized company, working closely with decision-makers and customers, while engaging with world-class, cutting-edge technology.
Application deadline: November 15th About Us Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery.
Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.
Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros.
Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency.
This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.
Founded in 2004, Appear has established itself as a leader in the industry.
Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.
We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation.
Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope's Best in Market, celebrating our achievements in sustainability and technological leadership.