Appear is a leading equipment provider of media processing and delivery technology solutions to Broadcast, Media & Telecom Operators globally. Headquartered in Oslo, Norway with customers in over 100 countries, Appear provides the backbone that production companies, telcos and broadcasters trust to make immersive live experiences possible for their viewers. With world-class products and expertise, Appear's focus on modularity, efficiency and high-quality solutions enable customers to stay ahead of the competition in a market where expectations and requirements are constantly changing and evolving.
We are looking for a highly skilled and service-minded Technical Sales and Support Engineer to serve the LATAM region to strengthen our presence. We are looking for individuals with superior technical understanding in our industry, combined with good communication skills. Competence and ability to work closely with our customers, whilst supporting our sales teams to make sure the technical solutions proposed meet their requirements.
Candidate profile
The ideal candidate is a technology-savvy individual with a deep understanding of the Video Contribution (80%) & Distribution (20%) business. You will have a positive service-minded attitude, an eagerness to work with a highly skilled and experienced team. Your role will be a mix of engaging and interpreting our customer's needs to architect technical solutions to meet their objectives and provide technical support to our customers in the LATAM region.
Main responsibilities
- Design technical solutions in accordance with customer's technical, commercial and operational needs.
- Provide technical pre-sales support to the Appear sales team, our customers and partners.
- Provide technical responses to bids and RFPs/RFIs.
- Attend remote and on-site customer meetings and PoCs (Proof of Concepts) and customer demonstrations.
- Provide troubleshooting, problem replication and resolutions of Appear's product solutions in the LATAM region.
- Provide on-site and/or remote commissioning.
Qualifications
- Relevant higher education, to a minimum BSc.
- 2+ years of proven work experience as pre-sales / technical sales / support engineer.
- Strong problem-solving skills with the ability to understand technical and complex video delivery challenges.
- In-depth understanding of the following topics:
- Digital video contribution (Uncompressed Video, Production workflows, 2110, NMOS, JPEG-XS, PTP, NDI among other related technologies).
- Digital video distribution (SRT, RF Modulation, Mux, Scrambling, IP-over-TS, OTT).
- Network IP technologies, networks and protocols.
- Other IT skills (knowledge of: Linux OS, Databases, Script Languages).
- Excellent verbal and written communication skills in English & Spanish; Portuguese language is an advantage.
- Shows initiative and proactivity.
Working at Appear
We're an informal organization with a lot of positive energy and an inclusive environment. Here at Appear you will benefit from the entrepreneurial vigor of a medium-sized organization while working closely with decision makers and customers, all while working with world-class cutting-edge technology.
Application deadline: August 23rd
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