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Position Summary: A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As a trusted advisor on-site with the customer, you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. You will develop and demonstrate a premium level of understanding of the customer's strategic business goals, business processes, landscape, industry norms, and all available technology, as well as newly developed SAP MaxAttention services.
The TQM demonstrates a premium level of enthusiasm for technology-enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies, and disruptive technologies.
The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer's SAP MaxAttention team aware of progress, risks, challenges, and accomplishments.
SAP MaxAttention is a premium and strategic engagement with SAP's largest customers. As such, the TQM: Ensures the engagement meets the highest level of standards and excellence. Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance. Collaborates with any System Integrator or Partner of the customer. Captures and reports how the engagement is driving business value to the customer. It is the TQM's responsibility to: Execute on the customer's digital transformation roadmap. Orchestrate prototyping of business scenarios, and drive realization for positive outcomes. Establish powerful long-term relationships based on the LACE (Land, Adopt, Consume, Expand) operation model. Be a Trusted Advisor and "Talk Business" and Value & Outcomes. Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms. Provide a platform for ideation on business scenarios. Drive adoption of model company and industry reference architecture. Foster a culture of empathy, ideation, and innovation. Ensure empowerment of the customer team. Recommend adjustments to the SAP MaxAttention Service Plan as needed. Facilitate and provide recommendations for technical or business process improvements. Remove complexity for the business and for end users wherever possible. Identify top issues, define the associated action plan & drive the resolution process. Coordinate involvement of all SAP resources onsite and in the back office. Deliver the right expertise to the customer at the right time. Ensure the customer receives immediate help in crisis situations. Requirements: Bachelor or Masters Degree: Science, Tech, Engineering, Math and/or equivalent experience in the field of technology. 2-6 years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience. 5+ years of experience in a client-facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies, ideally involving S/4 HANA. Ability to drive digital transformation discussions with client executives. Ability to lead de-escalation situations at client. Strong understanding of architecture, functionality, and business processes related to SAP technologies. Exceptional written and spoken communication skills, strong business acumen and presentation skills. Proven problem-solving skills and strong work ethic are required. Solid experience in leading virtual teams. English: Fluent. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Requisition ID: 405140 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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