Job Description - Technical Associate, Dealer Parts Services (MER0003GD1)
Technical Associate, Dealer Parts Services
Group: Mercedes-Benz Group AG
About Us Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold our corporate values.
Job Overview Provide parts information support to all Mercedes-Benz dealers to ensure that dealers can provide the highest level of service to clients. Maximize Client CSI, reduce buy-backs, and resolve dealer parts issues by providing timely and accurate information on the technical application and order status of Mercedes-Benz parts.
Responsibilities Research technical parts problems from dealers to specify correct part numbers for applications.Coordinate the dissemination of technical information requiring PDC support (physical part verification, sample match, special orders to Germany, etc.).Ascertain availability of parts and provide accurate and reliable estimates of arrival times based on research in Paragon/ODUS with SCM and Accessory Product Management.Provide pricing and substitution information on parts and expedite urgent orders to ensure dealer/client satisfaction.Track progress of parts orders from shipment to delivery by obtaining information from Paragon and the Internet according to shipping methods.Contribute, compile, and maintain the departmental database of technical parts, applications, and issues.Respond to MBUSA Dealer Inquiries regarding parts specification and logistical queries via an online CRM Tool/Web Portal and telephone.Manage a personal queue of cases to ensure inquiries are responded to in a timely manner.Escalate dealer issues as needed and follow up to ensure inquiries are properly addressed.Qualifications Minimum three years automotive or logistics work experience.Proficient knowledge of retail processes and procedures, with emphasis on new and pre-owned sales, accessories service, and parts.A comprehensive understanding of the workings of a modern automobile and all major components.Familiarity with automotive parts catalogs (structure, substructure, callouts, etc.).Strong comfort level utilizing multiple systems to specify and confirm technical and logistical information.Proficient knowledge of parts and accessories businesses, marketing strategies, and other business practices.Education Bachelor's degree (accredited school) preferred but not required, or equivalent work experience.
EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
OrganizationPrimary LocationMercedes-Benz USA, LLC
United States of America - Georgia - Atlanta
Work LocationsOne Mercedes-Benz Drive, Atlanta, GA 30328
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