Team Leads

Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.

Tipo de empleo

- Tiempo completo

Ubicación

Desde casa

Descripción completa del empleo

Join Our Team as a Team Leads!

Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you!

Ideal Candidate:

- At least 3 years as a Team Leads and 3 years in Customer Service.
- Excellent English communication (both written and spoken).
- Experience with Shopify, BigCommerce, and/or Amazon is a plus.
- Familiarity with G Suite, Zendesk, Freshdesk, Intercom,
or Gorgias is advantageous.
- Strong skills in managing performance, attendance, and KPIs.
- Proficient in bi-weekly team coaching and 1-on-1 sessions.
- Able to assess agent health, safety, and welfare effectively.
- Skilled in creating and analyzing performance reports.
- Experienced in conducting performance reviews and recommending agent development.

Responsibilities:

- Oversee agent performance, including reporting and attendance, ensuring KPIs are met.
- Provide bi-weekly and one-on-one coaching, addressing agents' health, safety, and support needs.
- Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals.

Work Hours:

- US PST, Monday to Friday (Full-Time, Long-Term)

Compensation/Perks:

- $6/hr + Performance & Recognition Bonuses
- Health and dental insurance
- Paid time-offs
- Performance and recognition incentives
- End-of-year bonus

How to Apply:
Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ7
Use Application Code: JAZZHR

Ready to lead and make a difference? Apply now and join our dynamic team!

Y9WyPC9iPX