Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for our customers while living in beautiful Greece! We are pleased to announce a compelling opportunity for a Service Desk Agent position at one of the industry's forefront technology companies. As a key player in the IT support team, you will have the chance to contribute to the seamless functioning of cutting-edge technologies and support systems.
Our Ideal CandidateThe ideal candidate for the Service Desk Agent position is a dynamic and technically proficient professional who excels in problem-solving, possesses excellent communication skills, and demonstrates a customer-centric approach.
Required SkillsFluent in FinnishWorking proficiency in EnglishTroubleshooting hardware and software, familiarity with OS and common applications.Strong communication, interpersonal skills, patience, and empathy.Analytical and critical thinking for efficient issue resolution and task prioritization.Basic understanding of networking concepts; ITIL framework knowledge is a plus.Accurate documentation of support interactions and solutions, reporting on common issues.Collaboration with cross-functional teams for issue resolution and willingness to share knowledge.Ability to adapt to evolving technologies and changing requirements; flexibility in a dynamic environment.Efficient time management to meet deadlines and prioritize tasks based on urgency and impact.BenefitsExcellent benefits packageMultilingual and excellent work environment to provide customer serviceExtensive trainingAdaptation to Greek culture and Greek language coursesInternal employee incentivesLocationRemote - must be based in Greece
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