Systems Engineer Senior Associate

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Software Engineering Job Details
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
Do you value being part of a company that emphasizes equality, diversity, innovation, and doing right for ourselves, our community, and our customers? The Salesforce Trailhead team aims to positively impact millions of users by helping folks develop new skills, break into new careers, and empower personal connections.

We are looking for an ambitious teammate to join our innovative Trailblazer Community engineering team within Trailhead! We are a highly collaborative, distributed, multi-cultural team. We use tools like GitHub and Slack to enable collaborative work. We value transparency and honest feedback. Are you an individual who is highly motivated, self-directed, and have a desire to work on a digital experience that fosters success through community? This role is a part of the Trailblazer Community engineering team, which has responsibilities for assigned customer cases, maintaining a dedicated focus to ensure users and partners are incredibly satisfied with our digital experience and platform.

To succeed in this position, you must be a self-starter who can take ownership, work under pressure, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written documentation skills, collaborate effectively with other team members, and have the passion to deliver outstanding support. You will also be asked to contribute ideas and provide feedback on many aspects of the team's project portfolio that may be outside your expertise. The ideal candidate is a great teammate, enjoy working hard, exhibit integrity, is dedicated to meeting and exceeding expectations, has excellent problem-solving skills, and is able to learn new technologies quickly.

We are looking for a Systems Engineering Senior Associate, who is customer-focused and responsible for handling cases of all severities. This is a key role on our Agile team, who is on the "front lines" of our digital product. This responsibility includes working closely with product management, fellow engineers, and support operations. This role is experienced with technical concepts and is highly customer centric.
Responsibilities: Maintain, administer and act as a technical expert and a steward of our Salesforce org
Analyze and triage production incidents
Develop deeper insights into incidents and influence the engineering backlog to address repeat incidents and prevent incidents proactively
Understand customer use cases leveraging our platform and services and collaborate with the rest of the engineering organization to identify opportunities to continuously improve
Support product management on requirements gathering and review with clients of the service
Internalize and practice service ownership
Refine practices for intake, prioritization and knowledge sharing
Engage with engineers developing features on our platform and provide consultative support and onboarding guidance
Continuously raise standards of engineering excellence by implementing best DevOps practices
Champion a culture and work environment that promotes diversity and inclusion
Minimum Requirements: 4+ years previous Salesforce application development or support handling all aspects of CRM, case management and platform maintenance
Certifications: Salesforce Administrator, Advanced Administrator Certification, Platform Developer I
Experience programming in Apex Code or Java
Experience with Object Oriented design and programming, and MVC
Good knowledge of Salesforce's Web Services and good understanding of Salesforce SOQL and security model
Solid understanding of the Software Development Life Cycle (SDLC) and Agile Software development
Experience with sandbox and production deployments
Experience with database concepts and data modeling capabilities
Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
Ability to learn and apply new technologies or concepts quickly
Excellent time management and prioritization skills
Experience with technical site operations
Excellent verbal and written communication skills
Nice to have: Familiarity with GraphQL, Ruby on Rails, Javascript, CSS, HTML
Strong hands-on experience in automation, scripting
Experience with TechOps and DevOps strategies and practices
About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, includingbeing named one of the FORTUNE "100 Best Companies to Work For" for 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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