Requirements ? Completed training as an IT specialist, medical technician, network administrator, system administrator or degree in the IT field or equivalent experience (e.g. CompTIA/CCNA/OSCP) ? You have experience in setting up and managing network infrastructure. Internet protocols are no foreign word to you ? You have experience in IT support and can identify faults quickly and flexibly and install individual IT solutions. ? You have a high affinity for various software systems (Linux/Windows/Mac) and feel comfortable in the terminal ? You are very willing to learn and have a good grasp of things ? You are characterized by a high level of reliability and communication skills ? You organize your day and upcoming tasks independently ? You speak fluent German and have a class B driving license Plus points: ? Experience with the Ubiquiti/Unifi ecosystem ? Additional qualifications in the IT network security area (e.g. CompTIA Security, CEH, OSCP or similar) Tasks Responsibilities ? You are the first point of contact for our practices and respond to submitted tickets (LVL 1-3, by phone and via software ticket) as quickly as possible ? You are responsible for the technical support of our practices ? You are responsible for the administration of our Apple infrastructure ? You also solve more complex (network) technical problems independently ? You support us in the inspection, preparation and setup of new practices ? You support us in updating and further developing our internal documentation, self help articles and guidelines ? You are also active on site in an emergency or you lead our remote hands on site ? You actively help shape our technical direction ? You support our practices on site if necessary and carry out field service activities if required Core Benefits 1) Impact on healthcare: The opportunity to directly contribute to improving healthcare through technology. 2) A high degree of autonomy: Employees are given responsibility to drive innovation and bring ideas to life. 3) Growth opportunities: Room for professional development and more responsibility within the company. 4) Free lunch at the Essen headquarters 5) Competitive, market-based salary despite the startup atmosphere 6) Apple company laptop and equipment provided 7) 30 days paid vacation 8) Personal healthcare and a free gym membership 9) Job ticket for easy commuting 10) Regular team events Hiring Process Step 1: First phone interview with Mikail (founder) to get background and technical knowledge. Step 2: Meet with the on-site team and assess cultural fit. Step 3: 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills. Final Decision: Final decision is based on team feedback and technical performance. Timeframe: The process is designed to take 2 weeks to 1 month from start to finish.