City National Bank Supv Business Systems Analyst in Santa Fe, New Mexico SUPV BUSINESS SYSTEMS ANALYST WHAT IS THE OPPORTUNITY? The Business Systems Analyst Supervisor oversees development, maintenance, training, regulatory compliance, and system support for Residential Lending, Small Business, Consumer, and Commercial business applications.
Responsibilities include collaborating in the planning, design, and development of new applications and enhancements to existing applications, conducting user acceptance testing, vendor management, and providing technical production support for end-users.
The role is responsible for working with the line of business and technology teams on project implementation and overseeing all required post-implementation tasks to ensure business line satisfaction.
The position has considerable impact on daily production by providing oversight to ensure that the critical business systems are performing effectively and efficiently by leading a team of business system analysts.
The team acts as a liaison between the Line of Business, T&I division, and Third Party vendors.
What you will do Manage and direct the completion of all application enhancements and project efforts within established deadlines. Responsible for escalated system support to identify and resolve system issues. Collaborate with stakeholders and end users to define business, financial, and operations requirements and systems goals. Document and analyze existing system processes, reviewing effectiveness and efficiency to make recommendations for improvement. Perform in-depth user and quality assurance testing for systems changes, releases, and scheduled maintenance. Coordinate the scheduling, communication, and implementation of system changes and/or upgrades with T&I division and/or other software application vendors. Act as liaison between the bank and vendors for system changes and participate in vendor management activities. Identify critical metrics to assess and measure team performance and results. Reinforce superior customer service through example and follow-through. Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment. Assume responsibility for various department functions in the absence of staff members or in overload situations. Comply fully with all Bank Operational policies and procedures. Must-Have Minimum 5 years of experience in mortgage/small business/consumer/commercial loan operations. Minimum 5 years of business systems experience. Minimum 2 years of supervisory experience. Skills and Knowledge Exceptional oral, written and interpersonal communication skills. Advanced knowledge and technical experience of mortgage/small business/consumer/commercial operations systems highly preferred. Thorough understanding of operations, business processes, systems development lifecycle and change management methodologies. Strong knowledge of federal/state regulatory policies and procedures. Ability to maintain high levels of performance in stressful situations. Excellent problem-solving skills; ability to analyze complex situations and provide guidance. Prior demonstrated experience in managing, developing and motivating professional and clerical staff required. Strong PC skills, including MS Office Suite. Compensation Starting base salary: $92,114 - $156,880 per year.
Exact compensation may vary based on skills, experience, and location.
This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL We start with a basic premise: Business is personal.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs, and that legacy continues to drive phenomenal growth today.
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